Refund & Cancellation Policy

You can cancel your order any time before it is dispatched. Email info@maeperfume.in or call +91 78278 49197 with your order number, and we will issue a full refund.

Once an order has been dispatched, it can no longer be cancelled.

If your order arrives damaged, leaking, defective, or is not what you ordered, contact us within 48 hours of delivery.

Please share your order number and clear photos (an unboxing video helps) of the product, packaging and shipping label.

Once verified, we will send a replacement at no cost or issue a full refund, whichever you prefer.

Returns of opened or used products, or returns due to a change of mind or personal fragrance preference.

Claims raised more than 48 hours after delivery.

Products bought from anyone other than our official website or channels.

Approved refunds are made to your original payment method within 5–7 working days of approval. The time for the amount to appear in your account depends on your bank or card provider.

If a payment was deducted but the order was not confirmed, the amount is refunded automatically, usually within the same timeframe.

Email info@maeperfume.in or call +91 78278 49197 (Monday to Saturday, 10:00 AM – 6:00 PM IST).